Levitz Furniture

[rpbcarl]

I ordered furniture from Levitz in Milford, CT on 07/04/03 which we were told would be deliverd within 6-8 weeks. Now 12 weeks later we are no closer to getting our furniture than we were when we first ordered it. I have placed numerous phone calls, some are returned, some are not. The manager of the store is sympathetic but at this point I don't need his sympathy, I want my furniture. It's impossible to reach anyone outside of customer service and dealing with the customer service department is frustrating. All I'm told is there is nothing they can do, outside of cancelling my order. After waiting all this time I do not want to start over. What is the point of having a customer service department? It's a shame that the people who oversee this company have such little regard for the consumer that they are impossible to reach. Whatever happened to business ethics and integrity?

[HeadsOnFire]

I tried to PM you but this boad is very buggy...I'll fix it later..Sorry to hear about your WHOAS!!!

You might be asking why Arizona, especially when the majority of the company's sales revenue comes in SoCal? Well, the goofball they appointed to be in charge of West Coast operations was managing a store in AZ and did not want to move. So instead of having 1 person in the company make a sacrifice and relocate, they expect the entire country to suffer by putting a distance that comes damn near close to being tangible.
I also read about your waiting ever so patiently for furniture. Here is the reason for your wait. We have not paid the bill to the manufacturer for your piece yet. Our accounting, inventory control, internal control, accounts payable, and internal auditing departments are all working illegally to some extent. We just came out of Chapter 11 protection and in doing so our financial officers learned alot about what they can try to get away with and what they can flat out ignore. It is a damn shame too.
I am quite sure if given the time I could write you a book about out lil company. I hope this information is useful and/or at least makes you laugh. I, for one, would like to apologize for every person that actually cares in our ranks but has their hands tied as much as our customers. The basic summary is this.
We have fools buying too many pieces that we can not sell, this takes away money to pay for things we need (like employees that know how to work for our customers and not just cop attitudes with them) and (merchandise that is on a sales receipt). We do not have Corporate level management that knows how to recognize things that are not working or if they do just do not care because their bonus is coming no matter what. We have a snowballing effect from the constant alienating of our customers. We lose revenue which forces corporate to downsize the important jobs. Employees do not get raises and thus do not see the point of giving a damn anymore.

[sbikedude]

Hi there, I just wanted to introduce myself! Hope I can be of help here!

Bye!
---


Turism
Agentii de turism
Agentie turism
Bulgaria