Thomasville Furniture

[oazanki]

I bought about 11K worth of furniture from Thomasville.. 1 week after they delivered, the spring in the couch started popping out... they sent repair, 1 week later, spring popping again.. The service guy told me this always happens..

after two months of phone calls they are finally ordering a new couch.. but they won't refund me anything.. I spent 2 months without a couch and all the aggravation and I had to take time off to wait for the repair people.. and nothing!!! they will just replace the couch..

what can I do with those people.. I was thinking BBB but as I read here BBB protects the companies not the consumers..

This is driving me crazy... I even called their corporate office.. and they told me each store is independent.. how bad can it get..

did anyone have any bad experience with such companies and how to deal with it?

[jahm]

Sorry about your experience. Thomasville is a brand name that was created to pedal the same low end stuff that every furniture store offers, but at a higher price. If your replacement hasn't come in yet and you paid by credit card, you may be able to have them charge the store back. To do this, though, you would have to take the damaged couch back to the store yourself if you still have it.
Otherwise, wait until the replacement comes in and see if you are satisfied with it. If you are call the manager and tell him you like the couch, but are upset with all the trouble. Tell him you would like to be compensated towards a future purchase. That's about the best you could do. If you are not satisfied with the new couch. Go in on a busy Sat. With lots of customers standing around, when the shark like salesperson swoops in on you and says "blah, blah, blah, can I help you." Say in a calm but loud enough voice to be overheard, "Yes you can, I bough a couch from you, and it's a piece of junk. It's been repaired twice, replaced once, and it's still not right. I need to speak to the manager about getting my money back." First of all, even if nothing happens, you will get to enjoy the look on the salesperson's face. If they try to get to you to go back to the customer service counter or somewhere away from the floor, tell the manager you would like to show him the couch you bought and the show him where the trouble is. Then go back to the floor by the couch and tell him you want your money back. If he says no, reply with something like "you mean you are not willing to refund my money for a couch that has a spring coming out? I've given you a chance to repair it, a chance to replace it, and I still can't live with it." If he says something about Store Policy, offer something like "So your store policy is that the customer is stuck with something they're not happy with, no matter what the problem is, just so long as you get your money." Try to make sure that people can hear you, but don't yell or act irrate. Other customers may see this as you are just some hard to please wacko. Let them see that you are the same as they are, so they can see themselves in your place in a month or two. If he still says no, then tell him you will tell anyone who will listen about your experience, that you will post a complaint to every website, and that it will surely cost him more in future sells than the refund would, then storm out and tell people along they way to watch out, they won't take care of you if you are unhappy. Again, it might not get you anything from them, but even if one customer doesn't buy that day, then you'll feel a little better. Also, the look on the manager's face as he trys to answer the questions stated in such a painfully obvious logical form will be good entertainment.
You may be able to atleast get them to sell you a better couch with a discount.

[oazanki]

Thanks for the reply Jahm,

I am supposed to get the replacement couch in about 2 weeks.. so I will wait to see how it goes..

I actually thought about doing the same thing you suggested.. I even thought about renting a truck and puting a big poster on it with pics of my couch and making a website called thomasvillesucks.com

can they sue me for that?

[jahm]

I'm not a lawyer, but I don't think so. If the information you are supplying is acurate and specific to your situation, then they can't. If it is something general that is an oppinion, then I don't think the could either. You may want to check though. There are laws about written communication designed to cause damages to a person's reputation or a company's buisness. I think though, if you had a sign that says "This Company Sucks" in order to win, they would have to prove that they don't suck. That would be entertainment in itself. Keep in mind that they can always sue you, it's a matter of winning that's at issue. I doubt they would, as it could potential create a PR disaster.

[jane1958]

I recently purchased a Fredericksburg media console from Thomasville. I had measured my components and saw that the items should have fit. I did not take in account the wires in the back of my receiver. I had to take the front doors off the front and the receiver sticks out about an 11/2 inchs past the front. I called and requested a return, but found out that they do not do returns. The sales person suggested that I cut out the back of my new console that I paid over a thousand dollars for. He said that he could ask his manager for a refund BUT he doubt it, but he would ask. From looking at other post from the internet, a 25% return fee would be accessed IF they would take it back. With the front doors off, the area where the hardware for the doors is not stained. You would think that Thomasville would not want their furniture or name to appear cheap or rigged.