Art Van Furniture

[cdally]

I bought a new King Koil bed from Art Van Furniture in Waterford, Michigan 3 months ago. The mattress/box spring have a 15 year warranty. After 3 months, (the bed is for my 16 year old son), the box springs start to break on the bottom left side of the box springs, (3 or 4 are collapsed now, and the corner of the bed is sagging down). The Techinician comes from Art Van to look at it (to see if it falls under warranty), and says to my husband and myself the box spring is definitely defective, pointing out my son is way too tall to be able to jump on it and would hit head on ceiling (he is also 16, not 5). The Technician goes back to Art Van and talks to manager who (without even seeing the bed) says that is impossible and makes Tech file a report that blames it on my son (my son says he did nothing, and honestly, unless he took a sledge hammer to it, what could he have done)?



Now, we have a tech coming on 16th for second opinion, we are not hopeful DON'T BUY FURNITURE FROM ART VAN, AND DON'T BUY KING COIL BEDS! The bed my son had before this I had purchased in 1994, (and the box spring had not collapsed, but it was starting to fall apart after all those years, but he had it a looong time). I never expected its replacement to last only 3 months.

When I told Art Van I would file complaints with Attorney General, BBB, etc., they said I could come in and get forms (does this happen to them a LOT or what)? Art Van pushes the King Koil beds, I went in to buy a Sealy Postropedic on sale, and they talked me into this "better" bed, what a load of bunk!

Buyer Beware

[JoeyT67]

NO

[cdally]

NO what?

I eventually did get a new box spring from them, but after all the grief I think I will just go someplace else the next time I want furniture.

We paid everything off before interest was due, and as far as I am concerned I am done with them.

Businesses would do well to remember that a customer has other options, and if they had a tough time, there is plenty of competition they can go to instead.

I will be getting a bedroom set, not in the near future though, I can guarantee you it won't be from Art Van.

Take care!

[fellajetandmons]

king koil is the only brand of bedding i buy-and art van is the only place i get furniture from----have been satisfied for fifteen years of service-sorry to hear of your trouble---